This episode focuses on spending habits and lessons learned from past recessions. Sameer Bhasin is CareCredit’s VP of Alliances and has worked with dental offices for over 20 years. He shared that cosmetic surgery was the first division of CareCredit to rebound after the lockdown. So is it easier … [Read more...] about EP 87: Why Do People Spend on Pets Rather Than Teeth?
We try hard to keep your interest! All topics are addressed in this episode. What’s your OSHA horror story? Do you have a patient story you’d like to share? Believe me - we are so interested! We wrap up with Teresa talking about insurance - so pretty much just like most episodes. … [Read more...] about Gross Offices, Crotch Lasers and Medicare
In response to a recent dental industry magazine article regarding whistleblowers in the dental industry, Susan has invited colleagues Teresa Duncan and Kevin Henry to discuss this delicate issue. Episode Highlights What is a whistleblower? Varieties of whistleblowing Preventing … [Read more...] about Whistling Dixie in Dentistry: Dental Whistleblowers
This episode comes with a graphic discussion warning. There’s a company that will - ahem - compost your body. Of course we had to talk about what to do with the teeth and fillings. It’s not all gross - we make it fun! Oh - did you know Teresa is going to turn her mom’s ashes into a diamond? Who … [Read more...] about What Kind of Toothy Legacy Will You Leave?
Is your office fun enough to keep employees happy? If you answered no then you may be in good shape! Turns out praise and appreciation is way more important than a ping-pong table. Who knew? Kevin discusses the overwhelming message he hears from his audience members and Teresa shares her strip club … [Read more...] about Praise or Ping-Pong? What Do Employees Want In Today’s Office
Brad James and I dished about the landscape of dentistry and then considered it from the patient and employer points of view. He’s the Director of Partner Development for Kleer, a membership plan software solution. We go into a few statistics (of course) about patient behavior with and without … [Read more...] about Patients, Employers and Membership Mojo
Every day there are headlines of dentists being investigated or indicted among other things. But most dentists are pretty cool people. Until we can be known for desirable careers we will have a hard time finding qualified team members. We don’t get all down in the dumps though - join us as we talk … [Read more...] about Does Dentistry Have An Image Problem?
Where did all these Medicare Advantage plans come from? They’re great for seniors to be able to afford more dental care but they’re taking a lot of offices by surprise. I asked my friend Dilaine to break it down for you (and for me!) We throw around a lot of words like opt-in, enrolled and … [Read more...] about EP 83: Dilaine Gloege Teaches Me About Dental Medicare Advantage Plans
Returning guest Dayna Johnson talks to us about what she’s seeing in patient accounts. Some of the most common mistakes can cause big headaches when it’s time to bring on a new dentist or time to make a sale. Find out which reports she runs daily, weekly, and monthly - and why. If you love numbers … [Read more...] about EP 82: Financial Ledgers and You: Love Story or Work in Progress?
We talk about the dental impact on the Friends reunion movie. What did they do to Matthew Perry?? Another workforce study is also discussed. Where are the dentists and where are they going? Finally, we wrap up with a controversial video about how patients slide into our dental chairs. The scooch, … [Read more...] about Episode 23: Do You Even Scooch?