EP 18: What If A Monkey Can’t Do Your Job? Working in a dental office is hard. New employees have to learn weird terminology, work with weird tools and handle weird patients. No wonder staffing is difficult. We talked about a report from Dentalpost.net that surveyed the industry about … [Read more...] about What If A Monkey Can’t Do Your Job?
This week on Money In Money Out, Susan Gunn is joined by returning guest Teresa Duncan, MS and Dana Moss, to discuss insurance, highlighting ways to save you money and debunking some myths that could be costing you! Episode Highlights Teresa’s & Dana’s Background Covid-19 … [Read more...] about Money Left on the Table with Teresa Duncan and Dana Moss
I asked Dr. Suzanne Ebert to share the horror stories and what she’s seen go wrong when dentists buy and sell practices. My listeners need to know the dark side, not just the rah rah moments. Dr. Ebert is with ADA Practice Transitions™ and has facilitated agreements with strange requirements (take … [Read more...] about Minimizing the Unexpected Parts of Practice Sales
We’re nervous about a possible upgrade to AirPods that involves chomping, squeezing and clucking. Aren’t you concerned after you read that? Other topics included continued pandemic court judgements that don’t favor dental businesses and also a quick Smile Direct Club update. Finally, we hope you … [Read more...] about Plastic Cadaver Heads and AirPods With A Touch of Smile Direct Club
We are survey junkies - we admit it. The latest Oral Health Projections report was released which projects our workforce through 2030. With unemployment and COBRA benefits extending further into 2021, some employees are thinking that there is no rush to return. Schools are opening slowly which is … [Read more...] about EP 16: A Disturbance in the Dental Force
Everyone has a few life rules that shape how they act, interact and react. One of my personal rules is that I wait 24 hours before making any big decisions or purchases. This can be very hard in a world with so much available instant gratification. I look back on some of the biggest decisions I’ve … [Read more...] about EP 73: Why I Have A 24 Hour Rule
We head to Europe for this edition (not really)! By pure coincidence (really!), we both chose stories from outside the good ole USA. Turns out dental anxiety isn’t really a thing in Sweden. Must be nice. And in Spain, if you thought you had a problem with patients not showing up for … [Read more...] about EP 15: What’s Up With European Dental Offices?
Why do we put up with them? I recently talked with a friend who routinely purges ‘bad’ patients from his practice. We both thought that more offices should do this. I wanted to share my thoughts on rogue patient management with you. Hope it helps. Schedules full of awesome patients sound pretty … [Read more...] about Life Is Too Short To Deal With Terrible Patients
The very sad story of a 7 year old’s death during a procedure brings a spotlight on medical emergency training. All team members play a part when it goes south. Teresa walks through a sample scenario so you can apply it to your team. We then talk about health literacy - it’s not just reading level. … [Read more...] about Tackling Health Literacy and Medical Emergencies in YOUR office
This week on Money In Money Out, Susan Gunn welcomes back her friend and colleague Teresa Duncan, MS speaker and owner of Odyssey management to highlight the features of “Shady Dental,” a fictional and not so ethical dental practice. Episode Highlights Crippling temptations of … [Read more...] about Highlighting the Not-So-Ethical Shady Dental Practice with Teresa Duncan