Returning guest Dayna Johnson talks to us about what she’s seeing in patient accounts. Some of the most common mistakes can cause big headaches when it’s time to bring on a new dentist or time to make a sale. Find out which reports she runs daily, weekly, and monthly - and why. If you love numbers … [Read more...] about EP 82: Financial Ledgers and You: Love Story or Work in Progress?
We talk about the dental impact on the Friends reunion movie. What did they do to Matthew Perry?? Another workforce study is also discussed. Where are the dentists and where are they going? Finally, we wrap up with a controversial video about how patients slide into our dental chairs. The scooch, … [Read more...] about Episode 23: Do You Even Scooch?
Please Leave a Review! THIS EPISODE COUNTS FOR CE! - but read the disclaimers it might not count for your state. Go here to take the test and get your free CE Credit! EPISODE HIGHLIGHTS: Inspired by an article in Dentistry IQ regarding a popular … [Read more...] about Dental Coding Roundtable with Teresa Duncan, M.S. & Jamie Collins, RDH-EA,BS (285)
Dr. Gina Dorfman joins me to discuss her perspectives on patient behavior, group interviews, and not managing like a witch. Could you be a micromanager and not even know it? I was one - I’ll admit it. We then talk about how patients are usually ready to commit when they contact you. I think you’ll … [Read more...] about EP 80: Micromanagers and Dental Witches with Dr. Gina Dorfman
An article came out recently that portrays dentists as pushy and treatment-happy. Once again a tiny minority gives a community a bad name. No worries though - we have a hometown hero dentist and a talented vocalist dentist to offset any bad reputation. Hope this one hits the high notes for … [Read more...] about Episode 22: The Shady, Good and Musical Varieties of Dentists
Rita returns to the podcast with a bold question: are we letting our own preconceived notions of social media affect how we reach out to patients? I can say that it does for me and I have to remind myself of what my audience wants from me, not the other way around. She shares a recent experience … [Read more...] about Episode 79: Bursting Social Media Bubbles with Rita Zamora
Offices in WA state almost got some relief from PPE fees until reality set in. Pesky details are never a fun surprise. What would you do with $100K worth of dental equipment? We share the story of a thief who stole COVID vaccine vials along with dental equipment. Is a laser’s street value higher … [Read more...] about EPISODE 21: Dental Thefts and Continuing PPE Fee Sagas
Dive into Episode 77 for the first part of this series. In this session, I share how I managed my time and duties. Tracking all the deadlines, review dates, renewal dates and the other stuff that pops up can be exhausting. Feel free to use my downloadable calendar as a guide and make it your own! … [Read more...] about EP 78: Manager’s Guilt Part 2: Handling It All
Wildlife veterinary dentist is definitely an interesting career choice. One of us has a huge fear of ancient animals with teeth - guess which one! We also talk about a very strange study about oral surgeon Nazis. Just because you can study it doesn’t mean you always should. Finally we talk about how … [Read more...] about Gators, Nazis and Walking Away From Conversations
This feeling just doesn’t affect new managers. Even experienced team leaders feel that they “should have known more” about a rule or a system. The job is hard and requires not only multi-tasking but still keeping track of many other items. In this two-part topic I’ll go over how a new manager could … [Read more...] about EP 77: Manager’s Guilt Part 1: What Is It and How to Handle It