Dr. Gina Dorfman joins me to discuss her perspectives on patient behavior, group interviews, and not managing like a witch. Could you be a micromanager and not even know it? I was one - I’ll admit it. We then talk about how patients are usually ready to commit when they contact you. I think you’ll … [Read more...] about EP 80: Micromanagers and Dental Witches with Dr. Gina Dorfman
EP 78: Manager’s Guilt Part 2: Handling It All
Dive into Episode 77 for the first part of this series. In this session, I share how I managed my time and duties. Tracking all the deadlines, review dates, renewal dates and the other stuff that pops up can be exhausting. Feel free to use my downloadable calendar as a guide and make it your own! … [Read more...] about EP 78: Manager’s Guilt Part 2: Handling It All
Putting Patients First with Innovator Dr. Bryan Laskin
One of my favorite people to keep an eye on is Dr. Bryan Laskin. He’s the founder of OperaDDS, Toothapps, Upgrade Your Practice and more apps and services designed to make our lives easier. In dentistry we see a lot of change with materials and equipment but not nearly the same in the administrative … [Read more...] about Putting Patients First with Innovator Dr. Bryan Laskin
Money Left on the Table with Teresa Duncan and Dana Moss
This week on Money In Money Out, Susan Gunn is joined by returning guest Teresa Duncan, MS and Dana Moss, to discuss insurance, highlighting ways to save you money and debunking some myths that could be costing you! Episode Highlights Teresa’s & Dana’s Background Covid-19 … [Read more...] about Money Left on the Table with Teresa Duncan and Dana Moss
Highlighting the Not-So-Ethical Shady Dental Practice with Teresa Duncan
This week on Money In Money Out, Susan Gunn welcomes back her friend and colleague Teresa Duncan, MS speaker and owner of Odyssey management to highlight the features of “Shady Dental,” a fictional and not so ethical dental practice. Episode Highlights Crippling temptations of … [Read more...] about Highlighting the Not-So-Ethical Shady Dental Practice with Teresa Duncan
TIPisode Operating Ethically With Teresa Duncan
Please Rate this Podcast! This week on A Tale of Two Hygienists TIPisode we are joined by Teresa Duncan, MS. Teresa talks to us about operating ethically within the dental environment. Teresa is a speaker and writer with over 20 years of experience in healthcare. Her areas of expertise include … [Read more...] about TIPisode Operating Ethically With Teresa Duncan
2021 is the Year For Courageous Conversations – with Katherine Eitel Belt
Master communicator Katherine Eitel Belt shares different ways she coaches offices through difficult conversations. Whether it’s the team, doctor, or the patient, you’ll have to deal with intense and surprising situations. Katherine has some great diffuser solutions. Her talk about setting your own … [Read more...] about 2021 is the Year For Courageous Conversations – with Katherine Eitel Belt
Three Key Insurance Developments to Watch for 2021
The upcoming year is already looking remarkably busy on the insurance side. I wanted to give you three areas to watch that will affect your practice. Throughout the year I’ll keep you updated on this podcast and in my newsletter. I appreciate that you see me as a resource, and I will continue to … [Read more...] about Three Key Insurance Developments to Watch for 2021
The Money Talk with Teresa Duncan – TIPisode
Please Rate this Podcast! This week on A Tale of Two Hygienists TIPisode we are joined by Teresa Duncan, MS. Teresa talks to us about money focusing on insurance, how to present financial options, and how to collect payments from the patient! Teresa is a speaker and writer with over 20 … [Read more...] about The Money Talk with Teresa Duncan – TIPisode
Holiday Edition: Fruitcakes and Fraud with Susan Gunn, CFE
Certified Fraud Examiner and good friend of the show Susan Gunn is back! She details the case of the Collin Street Bakery embezzlement. It was a small business with high revenues - sound familiar? Take the lessons from this case and do an assessment of your office. Are you at risk? To be honest, … [Read more...] about Holiday Edition: Fruitcakes and Fraud with Susan Gunn, CFE
