Why do we put up with them? I recently talked with a friend who routinely purges ‘bad’ patients from his practice. We both thought that more offices should do this. I wanted to share my thoughts on rogue patient management with you. Hope it helps. Schedules full of awesome patients sound pretty … [Read more...] about Life Is Too Short To Deal With Terrible Patients
EP 71: Spotting Substance Abuse in Your Office with Edie Gibson, RDH
Edie Gibson is a well-respected hygienist and a personal long-time friend. Although we met while educating about implants one of her personal passions has been to discuss addiction and mental health. I’ve learned over the years that just because someone is quiet and says they’re fine that it may not … [Read more...] about EP 71: Spotting Substance Abuse in Your Office with Edie Gibson, RDH
EP 70: Fraudulent Hoverboard Dentist Dramatic Reading
My friend Kevin Henry joins me to illuminate the case of Dr. Seth Lookhart and his manager Shauna Cranford. You may know the doctor best as the Hoverboard dentist - he worked on patients while riding his hoverboard! I know! Hidden in the legal case documents are a bunch of texts between the doctor … [Read more...] about EP 70: Fraudulent Hoverboard Dentist Dramatic Reading
2021 is the Year For Courageous Conversations – with Katherine Eitel Belt
Master communicator Katherine Eitel Belt shares different ways she coaches offices through difficult conversations. Whether it’s the team, doctor, or the patient, you’ll have to deal with intense and surprising situations. Katherine has some great diffuser solutions. Her talk about setting your own … [Read more...] about 2021 is the Year For Courageous Conversations – with Katherine Eitel Belt
Three Key Insurance Developments to Watch for 2021
The upcoming year is already looking remarkably busy on the insurance side. I wanted to give you three areas to watch that will affect your practice. Throughout the year I’ll keep you updated on this podcast and in my newsletter. I appreciate that you see me as a resource, and I will continue to … [Read more...] about Three Key Insurance Developments to Watch for 2021
The Money Talk with Teresa Duncan – TIPisode
Please Rate this Podcast! This week on A Tale of Two Hygienists TIPisode we are joined by Teresa Duncan, MS. Teresa talks to us about money focusing on insurance, how to present financial options, and how to collect payments from the patient! Teresa is a speaker and writer with over 20 … [Read more...] about The Money Talk with Teresa Duncan – TIPisode
Holiday Edition: Fruitcakes and Fraud with Susan Gunn, CFE
Certified Fraud Examiner and good friend of the show Susan Gunn is back! She details the case of the Collin Street Bakery embezzlement. It was a small business with high revenues - sound familiar? Take the lessons from this case and do an assessment of your office. Are you at risk? To be honest, … [Read more...] about Holiday Edition: Fruitcakes and Fraud with Susan Gunn, CFE
Learning, Leadership and Empathy with Carrie Webber
I’m always interested in how offices are handling the end of the year, COVID and other issues. Carrie Webber is the CEO of Jameson Management (one of the largest dental consulting firms in the country) and shared how Jameson offices are handling these situations. We talked about how her coaches had … [Read more...] about Learning, Leadership and Empathy with Carrie Webber
What You Need To Know About Getting Published – TIPisode
Please Rate this Podcast! This week on A Tale of Two Hygienists TIPisode we are joined by Teresa Duncan, MS. Teresa talks to us about writing, being printed or published, and pitching an editor with what to do, and not to do tips! Teresa is a speaker and writer with over 20 years of experience … [Read more...] about What You Need To Know About Getting Published – TIPisode
Planning Your Social Media Content with Rita Zamora
Planning Your Social Media Content with Rita Zamora Rita Zamora is back to talk about social media marketing since COVID-19 entered our lives. Did you know that many patients left their offices due to lack of communication during the shutdowns? Imagine ghosting your patient base! We … [Read more...] about Planning Your Social Media Content with Rita Zamora
