The final batter at Globe Life Park for the 2010 American League Championship was Susan’s favorite personal moment of baseball. What do those winning moments teach us about Team Dynamics, which make the losing moments even more poignant? Colorado Rockies Sports Writer Kevin Henry joins Susan to … [Read more...] about The Importance of Team Dynamics
In response to a recent dental industry magazine article regarding whistleblowers in the dental industry, Susan has invited colleagues Teresa Duncan and Kevin Henry to discuss this delicate issue. Episode Highlights What is a whistleblower? Varieties of whistleblowing Preventing … [Read more...] about Whistling Dixie in Dentistry: Dental Whistleblowers
Is your office fun enough to keep employees happy? If you answered no then you may be in good shape! Turns out praise and appreciation is way more important than a ping-pong table. Who knew? Kevin discusses the overwhelming message he hears from his audience members and Teresa shares her strip club … [Read more...] about Praise or Ping-Pong? What Do Employees Want In Today’s Office
An article came out recently that portrays dentists as pushy and treatment-happy. Once again a tiny minority gives a community a bad name. No worries though - we have a hometown hero dentist and a talented vocalist dentist to offset any bad reputation. Hope this one hits the high notes for … [Read more...] about Episode 22: The Shady, Good and Musical Varieties of Dentists
EP 18: What If A Monkey Can’t Do Your Job? Working in a dental office is hard. New employees have to learn weird terminology, work with weird tools and handle weird patients. No wonder staffing is difficult. We talked about a report from Dentalpost.net that surveyed the industry about … [Read more...] about What If A Monkey Can’t Do Your Job?
We’re nervous about a possible upgrade to AirPods that involves chomping, squeezing and clucking. Aren’t you concerned after you read that? Other topics included continued pandemic court judgements that don’t favor dental businesses and also a quick Smile Direct Club update. Finally, we hope you … [Read more...] about Plastic Cadaver Heads and AirPods With A Touch of Smile Direct Club
We head to Europe for this edition (not really)! By pure coincidence (really!), we both chose stories from outside the good ole USA. Turns out dental anxiety isn’t really a thing in Sweden. Must be nice. And in Spain, if you thought you had a problem with patients not showing up for … [Read more...] about EP 15: What’s Up With European Dental Offices?
A user on TikTok has a cheaper solution for flippers and chipped teeth. We bring you the pros and cons of this trend - with obviously way more cons. What noises annoy you the most? See where you rank on this scale and let us know if you have any other suggestions for this list. Finally we talk about … [Read more...] about TikTok Tooth Molds, Annoying Noises and State of the Dental Industry
My friend Kevin Henry joins me to illuminate the case of Dr. Seth Lookhart and his manager Shauna Cranford. You may know the doctor best as the Hoverboard dentist - he worked on patients while riding his hoverboard! I know! Hidden in the legal case documents are a bunch of texts between the doctor … [Read more...] about EP 70: Fraudulent Hoverboard Dentist Dramatic Reading
We went from news to bizarre in this episode. We succeeded in keeping our composure until almost the end but the influencer mom was too much. On a serious note, we discussed the first dentist giving COVID-19 vaccine (congratulations Dr. Thrower!) and what this means for other offices. We then went … [Read more...] about Vaccines, Antitrust Laws and Nutty Influencer Moms