Rita returns to the podcast with a bold question: are we letting our own preconceived notions of social media affect how we reach out to patients? I can say that it does for me and I have to remind myself of what my audience wants from me, not the other way around. She shares a recent experience … [Read more...] about Episode 79: Bursting Social Media Bubbles with Rita Zamora
EP 78: Manager’s Guilt Part 2: Handling It All
Dive into Episode 77 for the first part of this series. In this session, I share how I managed my time and duties. Tracking all the deadlines, review dates, renewal dates and the other stuff that pops up can be exhausting. Feel free to use my downloadable calendar as a guide and make it your own! … [Read more...] about EP 78: Manager’s Guilt Part 2: Handling It All
EP 77: Manager’s Guilt Part 1: What Is It and How to Handle It
This feeling just doesn’t affect new managers. Even experienced team leaders feel that they “should have known more” about a rule or a system. The job is hard and requires not only multi-tasking but still keeping track of many other items. In this two-part topic I’ll go over how a new manager could … [Read more...] about EP 77: Manager’s Guilt Part 1: What Is It and How to Handle It
Putting Patients First with Innovator Dr. Bryan Laskin
One of my favorite people to keep an eye on is Dr. Bryan Laskin. He’s the founder of OperaDDS, Toothapps, Upgrade Your Practice and more apps and services designed to make our lives easier. In dentistry we see a lot of change with materials and equipment but not nearly the same in the administrative … [Read more...] about Putting Patients First with Innovator Dr. Bryan Laskin
Minimizing the Unexpected Parts of Practice Sales
I asked Dr. Suzanne Ebert to share the horror stories and what she’s seen go wrong when dentists buy and sell practices. My listeners need to know the dark side, not just the rah rah moments. Dr. Ebert is with ADA Practice Transitions™ and has facilitated agreements with strange requirements (take … [Read more...] about Minimizing the Unexpected Parts of Practice Sales
EP 73: Why I Have A 24 Hour Rule
Everyone has a few life rules that shape how they act, interact and react. One of my personal rules is that I wait 24 hours before making any big decisions or purchases. This can be very hard in a world with so much available instant gratification. I look back on some of the biggest decisions I’ve … [Read more...] about EP 73: Why I Have A 24 Hour Rule
Life Is Too Short To Deal With Terrible Patients
Why do we put up with them? I recently talked with a friend who routinely purges ‘bad’ patients from his practice. We both thought that more offices should do this. I wanted to share my thoughts on rogue patient management with you. Hope it helps. Schedules full of awesome patients sound pretty … [Read more...] about Life Is Too Short To Deal With Terrible Patients
EP 71: Spotting Substance Abuse in Your Office with Edie Gibson, RDH
Edie Gibson is a well-respected hygienist and a personal long-time friend. Although we met while educating about implants one of her personal passions has been to discuss addiction and mental health. I’ve learned over the years that just because someone is quiet and says they’re fine that it may not … [Read more...] about EP 71: Spotting Substance Abuse in Your Office with Edie Gibson, RDH
EP 70: Fraudulent Hoverboard Dentist Dramatic Reading
My friend Kevin Henry joins me to illuminate the case of Dr. Seth Lookhart and his manager Shauna Cranford. You may know the doctor best as the Hoverboard dentist - he worked on patients while riding his hoverboard! I know! Hidden in the legal case documents are a bunch of texts between the doctor … [Read more...] about EP 70: Fraudulent Hoverboard Dentist Dramatic Reading
2021 is the Year For Courageous Conversations – with Katherine Eitel Belt
Master communicator Katherine Eitel Belt shares different ways she coaches offices through difficult conversations. Whether it’s the team, doctor, or the patient, you’ll have to deal with intense and surprising situations. Katherine has some great diffuser solutions. Her talk about setting your own … [Read more...] about 2021 is the Year For Courageous Conversations – with Katherine Eitel Belt
