This week’s TIPisode is with Andre Shirdan and he talks to us about utilizing our software. Are you having a hard time working with your particular software program? Do you get frustrated each time you look at the radiographs or enter your perio charting? Andre may have some suggestions to make life easier!
Andre is an author, inspirational/motivational speaker, certified software and CAD/CAM trainer. He is a co-creator of the non-surgical periodontal protocol Stat-Ck and imaging protocol Array. For more than 25 years Andre has worked with thousands of practices helping to create systems for treatment planning, staff training, goal attainment, internal and external marketing, and computer systems integration. He has spoken internationally to hundreds of audiences and through his workshops and seminars, he has enlightened and entertained audiences. He’s been interviewed and published in magazines, Podcasts and has interacted with thousands of dental professionals.
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For your viewing pleasure this TIPisode has been transcribed:
A Tale of Two Hygienists presents this week’s TIPisode: Quick and easy tips to keep you up to date, and presented by the experts in the profession. Now, get ready for your unofficial TIPisode.
Andre Shirdan: Hello, this is Andre Shirdan with The CREW Process. Today, I wanted to talk to you about what I do every day and that is helping practices with integrating practice management software into their practices.
I’m asked the same question on a regular basis, and it’s always the same question: which is the best software? And my answer is always the best software is the one that the office knows, the one that they fully utilize, and the one that is the best that matches the practice’s philosophy.
To me, all software sucks if (1) you don’t like the software that you purchased and you like the one that you had before, (2) you have little or no training, (3) hardware issues make the software difficult to use, and (4) poor data import or input was done.
So the key to make the software work the way the practice is — it’s simple, but it drives me nuts when I hear things like, “I can’t use the computer when the doctor is reviewing images.” Well, why not? Did you know that you can add a second mouse and/or keyboard to that computer? Did you know that a numeric keypad could speed up perio charting when there’s no one available to help you enter periodontal measurements?
Just like periodontal disease, software has to be treated. It has to be addressed on an ongoing basis and maintained. And, when the issues are worse, the more aggressive treatment needs to be done or the better instruction needs to be done. I suggest that every office have a 12-month software checkup; if the condition of things is bad, then maybe a 6- or 4-month follow-up needs to be done. Again, just like periodontal disease, we need to maintain it, we need to aggressively address it, and we need to treat it.
The office has invested highly in the technology, but don’t let it be like the iPhone owner who still carries around a little black address book instead of entering the data right into the phone.
For more information on how I help calibrate people into crews, visit my website at www.thecrewprocess.com. Again, thanks.
Michelle Strange: We hope you enjoyed this week’s TIPisode. Be sure to reach out to our guest experts and let them know how helpful their tips were. Follow A Tale of Two Hygienists on Facebook, Instagram, and head over to ataleoftwohygienists.com and subscribe to our newsletter. You can also email us at firstname.lastname@example.org, and keep listening for more awesome content from your unofficial dental hygiene podcast.